SSE offers outsourced technical assistance and sustaining services for the telecommunications industry. SSE’s TAC engineers possess an average of over 15 years experience in dealing with customer calls and insuring a rapid response to every customer issue.

SSE offers complete technical assistance capabilities with 7X24 coverage, up to 25 ACD groups and 1-800 number dialing. With lab space available to accommodate necessary lab equipment, SSE can handle all Tier 2 and Tier 3 support for a wide range of products.

With our vast software and hardware expertise, we have the ability to provide on-going sustaining activity with a quick resolution of software problems. Fixes can be delivered via patching or new release load. By working hand in hand with the Technical Assistance team, problems are quickly resolved or routed to the correct engineering team.

If you have a new product and need an experience TAC organization, or if you have a legacy product and need to shift resources without deserting your installed base, contact us for a solution to your TAC and sustaining needs.

If you would like more information concerning our technical assistance and sustaining services, please contact us at information@sseworks.com.